Privacy Policy

Last Updated: 11 November 2025

At Ruglow, your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website ruglow, make a purchase, or interact with us in any way.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you browse or make a purchase:

a. Personal Information

  • Name, email address, billing and shipping address
  • Phone number
  • Payment information (processed securely through trusted payment gateways)

b. Automatically Collected Data

When you visit our site, we automatically collect:
  • Browser type and version
  • Device type and operating system
  • IP address and location (approximate)
  • Pages visited and actions taken on our website

c. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and remember your preferences. You can manage or disable cookies through your browser settings.

2. How We Use Your Information

We use your information responsibly and only for purposes that serve you better:
  • To process and deliver your orders
  • To send order confirmations, updates, and customer support communications
  • To improve our website, products, and user experience
  • To personalize your browsing experience with language, location, and preference settings
  • To send promotional emails or offers (only if you’ve opted in)
  • To comply with legal obligations and prevent fraudulent transactions

3. Sharing Your Information

We respect your privacy — we never sell, rent, or trade your information to third parties.

However, we may share limited data with trusted service providers who help us operate our business, such as:
  • Payment gateways (for secure transactions)
  • Shipping partners (to deliver your orders)
  • Analytics and marketing tools (for site improvements)

These providers are bound by strict confidentiality agreements and data protection standards.

4. Data Security

We take your data security seriously.
  • All transactions are encrypted using SSL (Secure Socket Layer) technology.
  • We follow industry best practices to protect your personal information from unauthorized access, loss, misuse, or alteration.

While we take all reasonable precautions, please note that no method of online transmission is 100% secure.

5. Your Rights

You have full control over your personal data.

You may:
  • Request a copy of the personal information we hold about you
  • Update or correct your information
  • Withdraw consent for marketing emails
  • Request deletion of your account or data

6. Third-Party Links

Our website may contain links to external sites (such as social media or partner brands).

Please note that we are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing any personal data.

7. Retention of Information

We retain your personal data only as long as necessary to fulfill the purposes outlined above — or as required by law (e.g., tax or accounting regulations).

8. Children’s Privacy

Ruglow does not knowingly collect or store personal data from individuals under the age of 18.

If you believe a minor has provided us information, please contact us immediately so we can delete it.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted here with a revised “Last Updated” date.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: