FAQs
We’ve gathered answers to some of the most common questions about our products, shipping, and policies. If you can’t find what you’re looking for, feel free to reach out — we’re always happy to help at ruglow
🧴 About Our Products
1. Are Ruglow products suitable for all skin types?
Yes, our products are carefully formulated to suit all skin types, including sensitive skin. Each product is dermatologically tested and made with gentle, natural ingredients.
2. Are Ruglow products cruelty-free and vegan?
Absolutely! Ruglow is 100% cruelty-free. Most of our formulations are vegan, and we clearly label any product that is not.
3. Do Ruglow products contain harmful chemicals?
No. All our products are free from parabens, sulfates, and synthetic fragrances. We focus on safe, clean, and effective skincare.
4. Where are Ruglow products made?
Our products are made in certified facilities that meet international quality and safety standards, blending nature and science for the best results.
5. How should I store Ruglow products?
Keep them in a cool, dry place, away from direct sunlight, and ensure caps are tightly closed after each use.
🚚 Shipping & Orders
1. How long does delivery take?
Orders are usually delivered within 1–2 business days in Dubai and 2–4 business days across other Emirates.
2. Do you offer international shipping?
Currently, we only ship within the United Arab Emirates, but we plan to expand soon.
3. How can I track my order?
Once shipped, you’ll receive a tracking link via email or SMS to follow your order’s progress.
4. Can I modify or cancel my order after placing it?
You can contact our support team within 6 hours of placing your order to make changes or cancellations.
5. What should I do if I received the wrong or damaged product?
Please email support@ruglow.ae within 48 hours with your order details and product photos. We’ll arrange a replacement or refund right away.